Terms & Shipping Policies

  • Please take a moment and confirm that you have selected the correct quantity, size, color, delivery date, and written the correct billing and shipping address.
  • If the address you have inputted is incorrect, Glidden Point is not held responsible for delivery of a package to an incorrect address.
  • Requests for changes after the orders are placed are not guaranteed.
  • We CANNOT deliver items to PO BOXES. 
  • We cannot guarantee full refunds for any orders cancelled within 24 hours of the ship date.
  • All products, perishable and non-perishable, are currently final sale due to COVID-19.

You can select a desired delivery date, however, please keep in mind that there are factors such as heavy weather and mechanical errors that delivery trucks & planes of FedEx experience can delay a package at any time. Please allow an extra day or two when selecting your delivery date. Additionally, the COVID-19 Pandemic has exacerbated shipping delays due to the huge volume of packages moving through FedEx's systems since the pandemic began. We pack our packages for multi-day travel in the event of an exception, and we also include time and temperature trackers inside the packages. If a delivery date is not selected, your order will ship on the next available ship day. 

We ship FedEx Priority Overnight for all perishable orders, and 2-day for all non-perishable orders to the continental US only. We do not ship to Hawaii, Alaska and Puerto Rico at this time. A signature is not required for delivery. 

Currently, all perishable orders are being shipped Wednesday for Thursday delivery except for special ship days for the Holidays. Products must be ordered before 7:00AM EST on Wednesday for same-day shipping. All orders placed after 7:00AM EST on Wednesday will be shipped the following Wednesday, unless a later delivery date is selected.

REFUND + CANCELLATION POLICY

If your package has been compromised upon delivery, or your package got lost, destroyed, damaged or delivered late, please do not discard your package. For refunds to be processed, we require photos of the damaged or compromised package, and a photo of the time and temperature tracker on the bottom of the lid. Please call us at 207-315-7066, or send us an e-mail at sales@gliddenpoint.com. Depending on a case-by-case basis, we may reship your package, or issue you a refund. If your package arrives compromised, please take photos so that we can resolve the issue accordingly. We cannot issue full refunds for any orders cancelled within 24 hours of the ship date. 

FOR YOUR CONSIDERATION 

GLIDDEN POINT BACKWOODS POLICY: Glidden Point is located in rural Maine. Lincoln County, although beautiful, has some gnarly weather. Occasionally our farm loses power due to wind and snow storms, roads are blocked from downed trees, and our harvest area gets shut down due to torrential rain. Honestly, sometimes sh*t just hits the fan, but we make do, deal with it and we carry on because we love where we live. We will always do our best to get your packages to you as quick as possible, but there are things out of our control, such as heavy weather, and mechanical delays related to FedEx's trucks & planes, which may be cause for a possible delay in or loss of packages. In the event of compromised packages, we would be happy to work with you to issue refunds for packages or reship on a case by case basis. 

HOLIDAYS

During the Holidays, our shipping carriers experience a much higher shipping volume, which can cause delays. We always pack our packages for extended travel in the event of an exception.

2021 Holiday Ship Dates & recommended delivery dates:

Easter Sunday, 4/4, select Thursday, 4/1 as delivery date
Mother's Day, 5/9, select Thursday, 5/6 as delivery date
Memorial Day, 5/31, select Thursday, 5/27 as delivery date
Father's Day, 6/20, select Thursday, 6/17 as delivery date
Fourth of July, 7/4, select Thursday 7/1 as delivery date
Labor Day, 9/6, select Thursday 9/2 as delivery date
Thanksgiving, 11/25, select Tuesday, 11/23 as delivery date
Christmas Eve, 12/24, select Wednesday, 12/22 as delivery date
New Years Eve, 12/31, select Wednesday, 12/29 as delivery date

We take pride in the oysters we grow and sell, and want you to be happy with your order. We take the time to check and double check to make sure your package is right, but sometimes human error can occur. If we have made a mistake with your order, please contact us at customerservice@gliddenpoint.com so that we can correct the error!

PICK UP OYSTERS AT THE FARM

    • If you would like to pick up oysters at the farm for the Holidays, order here.
    • In November, the Farm Store will be open 11/22-24 and 11/29-30 from 8AM-5PM for pick-ups.
     
    IMPORTANT MESSAGE REGARDING COVID 19 PANDEMIC:
    At Glidden Point, we have always prided ourselves on our acute attention to detail, maintaining a clean facility, and safe handling practices. Glidden Point is a certified Maine Shellfish Dealer, and operates out of a world class HACCP certified facility. We are taking all of the necessary precautions and abiding to CDC guidelines and cleaning and disinfection recommendations, as it is our utmost priority to keep both our team and our customers safe.