ORDER REVIEW & RESPONSIBILITY

Before placing your order, please confirm that you have selected the correct quantity, size, color, delivery date, and have entered the correct billing and shipping address. If an incorrect address is provided, Glidden Point is not responsible for lost or misdelivered packages. Requests for changes after an order is placed are not guaranteed.

We cannot deliver to PO Boxes.

Orders canceled within 24 hours of the ship date may not be eligible for a full refund.

SHIPPING INFORMATION

You must select a desired delivery date at checkout; however, please be aware that factors such as severe weather or FedEx mechanical issues can delay shipments at any time. We recommend allowing an extra day or two for delivery.

If a delivery date is not selected, your order will ship on the next available shipping day.

We ship FedEx Priority Overnight for perishable orders and FedEx Home Delivery for non-perishable orders.

We currently only ship within the continental U.S. and do not ship to Hawaii, Alaska, or Puerto Rico.

A signature is not required for delivery.

We will make every attempt to ship items together. However carts containing both perishable and non-perishable items will be subject to an additional $10 packing fee to ensure optimal product quality. This is a cost savings to our customers in lieu of sending out 2 packages incurring higher costs.

SHIPPING SCHEDULE

All perishable orders are shipped on Wednesdays (except for special holiday ship dates).

Orders must be placed before 11:59 PM (PST) on Tuesday for Wednesday shipping.

Orders placed after the cutoff or on weekends will ship on the next available shipping day unless a later delivery date is selected.

PACKAGING & SUSTAINABILITY

We take great care in packaging to ensure your oysters arrive fresh:

Oysters are packed in insulated boxes with gel packs to maintain the correct temperature during transit.

We include time and temperature trackers inside the packages to monitor conditions.

Our packaging is designed for 2-day travel in case of unexpected shipping delays.

We strive to use eco-friendly materials whenever possible.

Each shipment contains a Freshtag sticker with instructions on how to decide if your shipment should be consumed or not.

A NOTE ON SHIPPING COSTS

We are working hard to find the most affordable options while ensuring your oysters arrive fresh. Due to the logistics of shipping harvested-to-order oysters from rural Maine, a higher oyster count is generally more cost-effective.

REFUND & CANCELLATION POLICY

If your package is compromised upon delivery (lost, destroyed, damaged, or late), please do not discard the package.

We cannot process Fed Ex claims, this is the responsibility of the customer. https://www.fedex.com/en-us/customer-support/claims.html

Contact us at 207-579-0034 or customerservice@gliddenpoint.com for assistance. Based on the situation, we may offer a reshipment or refund on a case-by-case basis.

Orders canceled within 24 hours of the ship date may not be eligible for a full refund.

HOLIDAY SHIPPING

During the holiday season, shipping carriers experience significantly higher volumes, which can cause delays. To account for this, we pack all holiday shipments for extended travel. We recommend placing holiday orders early to secure your preferred delivery date.

GLIDDEN POINT BACKWOODS POLICY

Our farm is located in rural Maine, specifically Lincoln County, where weather conditions can be unpredictable. Wind, snow, and torrential rain may cause power outages, blocked roads, or temporary harvesting restrictions. While we always do our best to fulfill orders on time, there are situations beyond our control, including FedEx delays due to weather or mechanical issues.

In the event of delays, we will work with you to issue refunds or reship packages on a case-by-case basis.

Thank you for your support and understanding—we love where we live, and we appreciate your business!

CUSTOMER RESPONSIBILITY

It is the customer’s responsibility to refrigerate oysters upon arrival.

We do not offer refunds for shipments delayed due to recipient unavailability.