Refund policy

Refunds & Returns

Occasionally, FedEx or our preferred shipping carriers experience delays outside of our control. When this happens, we work closely with customers to find a fair resolution.

We can offer store credit for packages delayed by FedEx that arrive more than 48 hours after the carrier accepts the shipment. Store credit expires after 2 years. This store-credit policy applies only to delays caused by the carrier. It does not apply to delays resulting from recipient unavailability, an incorrect or incomplete address, or a refused or unclaimed package.

We pack our oysters with insulation and ice designed for two-day transit, even when overnight shipping is selected.

Full or partial refunds may be considered in cases of damaged goods, incorrect products, or other verified issues.

Refund requests must be submitted within 3 days of delivery.

If your package arrives compromised (lost, destroyed, damaged, or significantly delayed), please:

  • Do not discard the package.
  • Take photos of the shipping box and the time/temperature tracker immediately after opening.
  • Contact us immediately at customerservice@gliddenpoint.com.

Refunds or reshipments are reviewed case by case. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.

Delivery & Recipient Responsibility

Because we ship a highly perishable, temperature-sensitive product, someone must be available to receive and immediately refrigerate your order on the delivery date you select at checkout. Once a package is marked delivered by the carrier, responsibility for the oysters transfers to you.

We cannot offer refunds, credits, or reshipments for orders that:

  • Were left unattended after a successful delivery,
  • Spoiled because they were not refrigerated promptly upon arrival,
  • Could not be delivered, or were delayed in transit, due to an incorrect or incomplete address, or
  • Were refused, unclaimed, or undeliverable due to recipient unavailability.

Please choose a delivery date when you (or someone you trust) can be present, and refrigerate your oysters as soon as they arrive. If you won't be home, we recommend arranging for a neighbor to receive the package or selecting a date that works for your schedule.

Merchandise Returns

Because we are a working oyster farm and do not have facilities to process returned apparel, all merchandise sales are final unless the item arrives damaged or incorrect.

If merchandise arrives damaged, please contact us immediately with photos of the item and packaging so we can make it right.

Exceptions / Non-Returnable Items

Due to the nature of our products, certain items cannot be returned, including perishable goods (such as seafood), custom or special-order products, and personal-care items.

Sale items and gift cards are final sale and cannot be returned.