Ordering & Shipping

When will my oysters ship and arrive?

We ship oysters every Wednesday. Most orders arrive the next day. For more information, visit our Shipping Information page.

Can I choose my delivery date for oysters?

Yes. At checkout, you’ll select your preferred delivery date at the top of your screen, and we’ll ship your oysters order the day before. Please note FedEx delivers until 9PM local time, so plan for a later delivery window.

Do you offer free shipping?

We offer free Priority Overnight shipping on oyster orders. Merchandise orders of $75 or greater also ship free.

Where do you ship?

We currently ship to the 48 contiguous states plus D.C. (Sorry, no international shipments.)

When do you ship oysters?

We ship oysters on Wednesdays with an expected delivery date of Thursday.

How do you ship out non-oysters like merchandise?

If your oyster order contains a shucking knife, that will ship with your oysters, free of charge. All other items such as tee shirts, hats, hoodies, etc ship Fed Ex Ground Economy and can take between 2-7 days.

Do I need to be home for delivery?

You don’t have to be, but we recommend it—oysters are perishable, and it’s best if they’re put in the fridge right away.

Storing & Enjoying

How long will oysters stay fresh?

Oysters are best enjoyed within 3–4 days of delivery, but if stored properly, can last even longer. Store them in a bowl in the fridge, covered with a damp cloth, or in a cooler on ice (making sure they’re not sitting in melted water).

Can I keep oysters in the shipping box?

We recommend taking them out as soon as they arrive and storing them following the included care instructions. Read here for more on our shipping practices.

How do I shuck an oyster?

Every order includes shucking instructions. It's easy enough to learn in a few tries. Make sure you have a shucking knife.

Orders & Subscriptions

I didn’t get a confirmation email—what now? Check your spam or promotions folder. If you still don’t see it, email us with your order number and name, and we’ll help.

Can I change my shipping address or method?

Yes, but if we receive your address change within 48 hours of the shipment, we cannot make changes. Also you cannot change your shipping method after checkout.

Can I add to my order after checkout?

It depends! If your order hasn’t been processed yet, yes! Email us with what you’d like to add, and we’ll send you an updated invoice.

Do you offer a subscription?

No, we do not offer a subscription service.

Customer Care

Something wasn’t right with my order—what do I do?

Email us right away. We’ll review your order and work quickly to make things right, in line with our refund policy. Please see our Refund Policy here.

What if I want to share feedback or a good story?

We love hearing your oyster moments! Send us an email or tag us on social; we may even feature you. Email customerservice@gliddenpoint.com or tag us @gliddenpoint

Delivery Timing & Weather Delays

What if there’s a delay with FedEx?

We will try our best to get your order out of the door, but delays outside our control may affect arrival time. We suggest planning to receive your oysters well before any events you may have planned. If there is a Fed Ex delay and your product arrives 24 hours after the expected delivery date, we cannot offer refunds, but we can offer credit for the order. Full shipping policy here.

Do you have an order minimum?

There is no minimum order amount.

Can I send oysters as a gift?

Yes! You can add the shipping address of your recipient during checkout. Feel free to add a note to your order that your recipient will receive!

Can I ship to multiple addresses?

No. Unfortunately we cannot split an order to send to more than one address.

What if i have a large order?

Please reach out if you have a large order. Send an email to customerservice@gliddenpoint.com

Does Glidden Point care about sustainability?

Conservation is a founding principle for our company. We utilize a variety of low-impact, ecologically friendly culture and handling methods, intentionally going out of our way to do things the hard way, using manual labor and simple tools instead of machinery when possible. We harvest using a variety of methods, including diving, snorkeling, hand-picking, raking, and dragging, using the method best suited for the particular lease site substrate.

We consider ourselves fortunate to be partnering with the sea, and are proud to be acting as stewards of our growing areas. We have an obligation to the environment, our children, and fellow citizens to conduct ourselves in an environmentally responsible manner. It is our hope to find consumers who will appreciate the extra time, effort and thought which has gone into producing our exceptional oysters.

Glidden Point Oyster periodically partners with neighboring growers to enable us to bring you more of the finest oysters grown on the Damariscotta River.

Can I send a digital Gift Card?

Yes, we offer gift cards in various US dollar amounts. You can purchase the gift card online. We do not offer physical gift cards.

Can I easily track my order?

Yes. After you place your order, you will receive order confirmation information and a separate email when your package is on its way -- it includes tracking links.

Can I use my digital Gift Card at the retail shop in Edgecomb?

Not at this time. Our gift cards systems are separate.

Can I get a Refund for my order?

Please see our Refund Policy here.