Got questions? We've got answers! If we didn't cover it here, drop us a line!
A QUICK NOTE ON SHIPPING:
We understand shipping prices have changed within the last year and are doing our best to find the most affordable option. It is no easy feat to get fresh, harvested-to-order oysters out of rural Maine, and we appreciate all of your support and business. We have made an example shipping breakdown, as you will find that a higher oyster count is more cost effective.
After I place my order, how long does it take for the oysters to arrive?
We are currently harvesting and shipping oysters every Wednesday for Thursday delivery. When you check out, you have an option to select your desired delivery date. We always ship FedEx overnight, include your email on your order so you can track your package, and we'll send you updates along the way!
Can I pick up oysters at the farm?
Yes! Go HERE
to order oysters for pickup from the farm. Oysters are available for pickup seven days/week 11-5pm. Place a pre-order for easy pick up at the farm, or stop by the farm to see what we've got, to place an order to-go.
How long will my oysters last?
They will last up to 10 days stored in your fridge from the day you receive them.
What is the best way to store them?
Keep them in the mesh bag they arrive in, and place them in a bowl in your fridge. Wet a clean dish cloth and drape it over the bowl so they have some moisture. If storing in the fridge for a few days, dampen the dish cloth every day.
How do you pack your oysters?
We pack them in specialty seafood shipper boxes that have a corrugated cardboard outer layer, and an eco cool pack inner layer. We pack the oysters with foodsafe frozen gel packs so that they stay cool during transport. We also pack them rated for 2-day travel, in the event that there is a shipping delay. Lastly there is a Temp-Tracker sticker placed at the lid of your package. This technology allows you to know that the temp within the box has remained at a food safe temp throughout the entirety of its travel.
Do you sell pre-shucked oysters?
We do not currently sell pre-shucked oysters. However, we include a how-to-shuck postcard with each oyster order, and if you ever need a hand, there are many resources online, or you could always give us a call. Another great way to consume oysters if shucking is not your thing is to steam, broil and bake in the oven, or put them on the grill. The heat causes them to pop open with no effort!
What is the difference between Damariscotta River Wild Oysters and Glidden Point Oysters?
Both the Damariscotta River Wilds and Glidden Point Oysters spend the duration of their lives in the same body of water, the Damariscotta River. However, there's a crucial and notable difference between the two. Wild Dams, as we call them affectionately, are wild oysters. This means that they are completely untouched and uncultivated by people until the day that they are plucked out of the river. There is a thriving wild population in the Damariscotta River, and we partner with wild harvesters to purchase their catch, and cull out and purge the wilds in our wet storage. Wilds have fantastic shapes, and sometimes come with a rock, or periwinkle shell that they attached to when they settled. Glidden Points are farm raised oysters that we cultivate and grow, and are handled at many points in their lives so that they have ideal shell shapes, hearty meats, and great flavor. Both are a great option!
What do I do if I have an issue with my order?
We want you to be happy with your order, as take great pride in the oysters that we grow. If you have any issues, please reach out to us at firstname.lastname@example.org, or give us a call at 207-315-7066 and we will resolve any issues to the best of our abilities.
I placed my order after the cut-off time, can you make an exception?
We start our wash at 7:00 and finish at 9:00, which is why our order cut-off is 8:00. After we've already started packing and with a small team we don't have the bandwidth to go back out on the water to re-wash and bag and also pack all of our packages to get out the door in time. Any orders that come in after the cut-off time will be shipped next week.
RETAIL STORE FAQ
How best should I transport my oysters when picking up/ordering for take-out?
We provide ice if needed. For trips over an hour, we recommend bringing a cooler or insulated bag.
Where do I pick-up an order I placed online?
From the window at the storefront
How does dine-in work?
Call 207-315-7066 or email email@example.com to secure a spot on our patio. We can accommodate some walk-ins, but space is limited. Orders are both taken and picked up at the windows on the storefront. Oysters are priced per oyster, allowing you to order as many or as little oysters as you’d like. All our oysters are raw, and you shuck them yourself. Knives and gloves are provided. There is a dishwashing/handwashing station to clean up and clear your table.
Can I bring my own alcohol?
We now have our beer and wine license. Since we have a license, we can no longer allow outside alcohol to be brought on the property.
Are you doing farm tours this year?
We will now be offering daily farm tours From May - October. Click the "BOOK A TOUR" button the website to see the schedule.
Can I stay in the Maine Cabin Masters Cabin?
We are currently not renting out the cabin, but you are welcome to look at it from afar if you visit the property.