Frequently Asked Questions
Frequently Asked Questions         Frequently Asked Questions

Frequently Asked Questions

 Got questions? We've got answers! If we didn't cover it here, drop us a line!

After I place my online order, how long does it take for the oysters to arrive?
We are currently harvesting and shipping oysters every Wednesday for Thursday delivery. When you check out, you have an option to select your desired delivery date. We always ship priority overnight with our preferred carrier, include your email on your order so you can track your package, and we'll send you updates along the way! 

Can I pick up oysters at the farm?
Oysters are available for pickup during our hours of operation. Call ahead or stop by the farm to see what we've got, to place an order to-go.
How long will my oysters last?
They will last up to 10 days stored in your fridge from the day you receive them.
What is the best way to store them?
Keep them in the mesh bag or box that they arrive in and place in your fridge (which should be 38-40 degrees). If storing in the fridge for a few days, dampen the dish cloth every day.
How do you pack your oysters?
We pack them in specialty seafood shipper boxes that have a corrugated cardboard outer layer, and an eco cool pack inner layer. We pack the oysters with foodsafe frozen gel packs so that they stay cool during transport. We also pack them rated for 2-day travel, in the event that there is a shipping delay.
Lastly there is a Temp-Tracker sticker placed inside of your package. This technology allows you to know that the temp within the box has remained at a food safe temp throughout the entirety of its travel. 
 Do you sell pre-shucked oysters?
We do not currently sell pre-shucked oysters. However, we include a how-to-shuck postcard with each oyster order, and if you ever need a hand, there are many resources online, or you could always give us a call. 
What do I do if I have an issue with my order?
We want you to be happy with your order, as take great pride in the oysters that we grow. If you have any issues, please reach out to us at customerservice@gliddenpoint.com.


I placed my order after the cut-off time, can you make an exception?
We start our wash at 7:00 and finish at 9:00, which is why our order cut-off is 3 am est the nigh before. After we've already started packing and with a small team we don't have the bandwidth to go back out on the water to re-wash and bag and also pack all of our packages to get out the door in time. Any orders that come in after the cut-off time will be shipped next week. 



RETAIL STORE FAQ


How best should I transport my oysters when picking up/ordering for take-out? 

We provide ice if needed. For trips over an hour, we recommend bringing a cooler or insulated bag. 


Where do I pick-up an order I placed online? 

From the window at the storefront 


How does dine-in work? 

Our outdoor patio seats a few hundred people. Orders are both taken and picked up at the windows on the storefront. Oysters are priced per oyster, allowing you to order as many or as little oysters as you’d like. All our oysters are raw, and you shuck them yourself. Knives and gloves are provided. There is a dishwashing/handwashing station to clean up and clear your table. 


Can I bring my own alcohol? 

No. We have our beer and wine license. Since we have a license, we can no longer allow outside alcohol to be brought on the property. 


Are you doing farm tours this year? 

We will now be offering daily farm tours From May - October.

Still got questions? Contact us today!
 

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